Refund policy
Last updated: October 22, 2026
Returns
We only offer returns or refunds for damaged items. Please email photo evidence of the damage to rachelmallyonart@gmail.com within 7 days of receiving your order.
Contact us before returning a damaged item.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
We do not offer change-of-mind returns or refunds.
Damages and issues
Please inspect your order when you receive it. For damaged items, email photo evidence to rachelmallyonart@gmail.com within 7 days of delivery.
Exceptions and non-returnable items
Returns or refunds are offered for damaged items only.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us about damaged items before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at rachelmallyonart@gmail.com.